Questions we hear a lot
Do I need to pay money upfront? No. We believe that paying upfront is not safe for buyers. We invoice once certain parts of the project are completed. Projects and engagements are broken down in to different phases, or milestones, and often enforced with a contract which states the scheduled completion and expected fees for each milestone.
What are the payment options? Currently we only accept payments via PayPal or bank using wire transfer. PayPal accepts most major credit cards and is one of the most popular and secure payment gateways on the market.
Do you offer revisions? We offer unlimited revisions. Bug fixes and minor tweaks are always on us. Additions and sizable changes will be quoted separately.
What types of design formats do you accept? We accept almost all types of design file formats including Adobe Photoshop (.psd), Adobe Illustrator (.ai), Adobe InDesign (.indd), Adobe Fireworks (.png), Sketch 3, PDF, EPS, JPEG, GIF and TIFF. However, layered design files are the best option for a speedy delivery. Fonts other than web fonts need to be submitted along with the design files. Width need to be specified when submitting the design files in PDF.
Do you sign Non Disclosure Agreements (NDA)? We maintain a strict non-disclosure policy and we guarantee all the artworks, contact details and copyrights to remain confidential. We will not use your designs to showcase on our portfolio without proper written concent. We don't outsource any of our client's projects to any other vendors thereby strictly adhering to our non-disclosure policy. We respect your business and please get in touch with us if you need a signed NDA Contract.
Do you work over weekends? We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.
Where are you located? We are located in Angeles City, Pampanga, Philippines. Our Physical Address is 468-B Lead Bldg., Sto Rosario St., Angeles City, Floor 2.
What our customers are saying...